Families & Caregivers

One-to-One Support

Our support line is staffed by a team of mental health counselors who provide individualized supportive counseling, system navigation, and customized information and education to caregivers, individuals living with chronic mental illness, and our community as a whole. Whether you’re dealing with increased stress and anxiety due to a life issue, or experiencing challenges related to a mental health or addictions issue, we’re here to help!

At IAM, our support line continues to service those previously using Ask the Expert (ATE), the former SSO's Ontario-specific service that assisted people living with schizophrenia and psychosis and their families across Ontario through telephone, online and in-person support. 

Reach out to one of our counsellors at 1-855-449-9949 or email us at [email protected]

NOTE: Due to COVID-19, in-person one-to-one support sessions will be postponed until further notice. One-to-one support will be offered over the phone, or through email.Topics our individual counsellors support:

  • First episode or new diagnosis of schizophrenia/psychosis
  • Persistent, ongoing situations of schizophrenia and related mental illness
  • Addictions and substance abuse concerns
  • Justice and mental health concerns
  • Housing, Employment/ODSP issues
  • Early intervention for psychosis
  • Support with medication and treatment
  • Crisis planning
  • Coping & support for individuals and caregivers
  • Advocacy
  • System navigation/connecting you with resources in your community

Counselling Hours:
Counselling office hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. EST. 

Disclaimer:
Please note we are not a crisis or distress support line. If you are in an emergency, call 911 or go to your nearest emergency room. If you are in crisis or distress and require immediate response, contact Crisis Services Canada toll-free at 1-833-456-4566.

Strengthening Families Together

Are you a caregiver providing support to someone living with mental health challenges? Join IAM Mental Health for our 4 session family education group.

Our program covers challenges facing families, handling stress and anxiety, practical strategies around communication, and coping with daily living including; scheduling daily activities, motivation, wellness and crisis planning, and caregiver well-being.

Our program also addresses coping with changes in daily living and stresses associated with COVID19.

NOTE: Due to the current COVID19 pandemic, SFT is being offered virtually. Check our events calendar for upcoming SFT events near you.

Caregiver Education Sessions

Formerly IDEAS Family Support Group. Our education sessions will take on topical challenges and issues facing families and caregivers, who are often the sole support to someone living with mental illness. There will be an additional focus on crisis-related concerns, stress and anxiety relating to the pandemic, and coping strategies for increased burden of care.

NOTE: Due to the current COVID19 pandemic, SFT is being offered virtually. Check our events calendar for upcoming SFT events near you.

CBT-p for caregivers

Our CBT-p informed caregiver workshop provides practical tools aimed to reduce feelings of anxiety and depression in caregivers, build greater resiliency, and increase their capacity to promote the recovery journey of the person they care for.

By providing caregivers easy to apply CBT techniques and teaching them to apply these strategies to their personal situations, leaves them feeling empowered, more optimistic about their relationship with their loved one, and better equipped to communicate productively.

Click here to register for upcoming workshop(s).

Click here to find out more about our CBT-p initiative.