One-to-One Support

Our support line is staffed by a team of mental health counselors who provide individualized supportive counseling, system navigation, and customized information and education to caregivers, individuals living with chronic mental illness, and our community as a whole. Whether you’re dealing with increased stress and anxiety due to a life issue, or experiencing challenges related to a mental health or addictions issue, we’re here to help!

Reach out to one of our counsellors at 1-855-449-9949 or email us at [email protected]

Topics our individual counsellors support:

  • First episode or new diagnosis of schizophrenia/psychosis

  • Persistent, ongoing situations of schizophrenia and related mental illness

  • Addictions and substance abuse concerns

  • Justice and mental health concerns

  • Housing, Employment/ODSP issues

  • Early intervention for psychosis

  • Support with medication and treatment

  • Crisis planning

  • Coping & support for individuals and caregivers

  • Advocacy

  • System navigation/connecting you with resources in your community

Counselling Hours:

Monday from 9:00 a.m. to 5:00 p.m. EST. 
Tuesday from 9:00 a.m. to 5:00 p.m. EST. 
Wednesday from 9:00 a.m. to 5:00 p.m. EST. 
Thursday from 9:00 a.m. to 5:00 p.m. EST. 
Friday from 9:00 a.m. to 5:00 p.m. EST. 


Please note we are not a crisis or distress support line. If you are in an emergency, call 911 or go to your nearest emergency room. If you are in crisis or distress and require immediate response, contact Crisis Services Canada toll-free at 1-833-456-4566.

Recovery in Action

Recovery in Action (RIA) is our CBT-p-informed group program for individuals. This 5-week program aims to build skills, and provide individuals with the supports they need to navigate and personalize their recovery. Our October session is now full. Please check back later for future sessions.

Depending on where someone is in their journey, our group-based recovery program uses CBT-p to focus on everything from grief and loss around aspirations and relationships, the importance of medication adherence and community supports, revisiting goal-setting and understanding relapse prevention and negative symptoms, like anxiety, depression and lack of motivation.

Our May 2024 cycle waitlist is now full and closed, please check back for future cycles. RIA accepts self and professional referrals only. Third-party referrals are not accepted.

Reach out to one of our counsellors at 1-855-449-9949 or email Mindy Lee.

NOTE:  Due to COVID-19, in-person Recovery in Action groups will be held virtually. Intake appointments are ongoing, and modified sessions can be delivered over the phone.

Click here to download a referral form (PDF).