One-to-One Support

Our support line is staffed by a team of mental health counselors who provide individualized supportive counseling, system navigation, and customized information and education to caregivers, individuals living with chronic mental illness, and our community as a whole. Whether you’re dealing with increased stress and anxiety due to a life issue, or experiencing challenges related to a mental health or addictions issue, we’re here to help!

At IAM, our support line continues to service those previously using Ask the Expert (ATE), the former SSO's Ontario-specific service that assisted people living with schizophrenia and psychosis and their families across Ontario through telephone, online and in-person support.  

Reach out to one of our counsellors at 1-855-449-9949 or email us at [email protected]

NOTE:  Due to COVID-19, in-person one-to-one support sessions will be postponed until further notice. One-to-one support will be offered over the phone, or through email.

Topics our individual counsellors support:

  • First episode or new diagnosis of schizophrenia/psychosis

  • Persistent, ongoing situations of schizophrenia and related mental illness

  • Addictions and substance abuse concerns

  • Justice and mental health concerns

  • Housing, Employment/ODSP issues

  • Early intervention for psychosis

  • Support with medication and treatment

  • Crisis planning

  • Coping & support for individuals and caregivers

  • Advocacy

  • System navigation/connecting you with resources in your community

Counselling Hours:

Counselling office hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. EST. 


Please note we are not a crisis or distress support line. If you are in an emergency, call 911 or go to your nearest emergency room. If you are in crisis or distress and require immediate response, contact Crisis Services Canada toll-free at 1-833-456-4566.

Recovery in Action

Recovery in Action is our CBT-p informed group program for individuals. This 7-week program aims to build skills, and provide individuals with the supports they need to navigate and personalize their recovery. The next session will start in January 2022.

Depending on where an someone is in their journey, our group based recovery program uses CBT-p to focus on everything from grief and loss around aspirations and relationships; the importance of medication adherence and community supports; revisiting goal-setting; and, understanding relapse prevention and negative symptoms, like anxiety, depression and lack of motivation.

Reach out to one of our counsellors at 1-855-449-9949 or email Alyssa Hirji

NOTE:  Due to COVID-19, in-person Recovery in Action groups will be held virtually. Intake appointments are ongoing, and modified sessions can be delivered over the phone.

Click here to download a referral form (PDF).